Terms and conditions
Villa Balea is our family´s Spanish holiday villa but also a small family rental business. Our aim is to make use of the house as much as possible. This makes it possible to keep a high standard of the property and its surroundings. Please see below our terms and conditions.
COVID-19 terms: Until further notice
Normal “Cancellation and refund”, “Down payment” and “Rebooking” terms apply. However, we will sort out on a case basis. We will go through each case to reach a compromise.
We don’t want to be unfair towards our guests, we hope you would to do the same to us. Please understand that we are just renting out our family villa, not some big hotel. Contact us as soon as you begin to have any doubt about coming, if you are in the risk group, or starting to have symptoms. Contact us as soon as possible so we can rearrange or issue a refund.
Number of people: the price is for a maximum of 7 people (there are 7 beds). If you rent the studio as well there are 9 beds in total. We also have an extra travel style bed for a baby.
Included in the price: Normal use* of electricity, pool, water, air conditioning, heating and bottled gas. The usage of kitchen equipment, outdoor furniture, and outdoor shower. Wifi internet, a brand new alarm system with picture and fire alarm connected to security company (Securitas), TV with Nordic and English speaking satellite channels and all local Spanish channels are also included. In addition, the villa includes comforter, pillow and blanket per person during stay.
*Due to the increasing demand of saving water and the environment in Spain, please don’t waste unnecessary water. The normal usage will be calculated based on the local average.
Final cleaning: Cleaning is of extra importance in these times. Cleaning of all rooms and wet rooms (Bathrooms etc.), outdoors, washing up, kitchen, picking up trash inside the house and outside areas. This service could be provided for 105 euros for the main house and 55 Euro for the studio. If you rent the whole house, Villa and the studio, the cleaning price is 135 euro. Failure to do the final cleaning, you will be charged for the amount.
Sheets and towels: 2 towels (1 small and 1 large) and 1 beach towel is 12 euros/person
Booking confirmation: You need to receive a confirmation email before your booking is complete. You can use our booking system, or email firstname.lastname@example.org for proposal and booking.
Down payment: We ask our guests to pay 30% of the booking price as down payment. You will pay for the remaining amount of the booking 8 weeks before the rental start date.
Deposit: Before arrival we will also ask you to pay an deposit of 265 euros that will be paid together with the final payment. The deposit will be paid back to your bank account when we confirm that all keys are returned and the house is in good condition.
Cancellation and refund: For cancellations more than 8 weeks before the rental start date, you will be refunded the majority of your down payment. We will take 5% of the total booking price as processing fee, since we use our own booking and payment system.
For cancellations after 8 weeks, but before 4 weeks, of rental start date, we will refund 70% of the charged amount and keep the 30% down payment.
For cancellations within 4 weeks of rental start date, we will not be able to issue a refund as we have custom prepared the villa for your arrival, except for extraordinary situations agreed by both parties. However, we want to establish long lasting relations with you and know that things can happen, we can reach a compromise. You might still be able to receive a partial refund if we can find another booking for the same period. Contact us and we will sort it out*.
*At the end of the day, we don’t want to be unfair towards our guests, we hope you would to do the same to us. Please understand that we are just renting out our family villa, not some big hotel. Contact us as soon as you begin to have any doubt about coming. The sooner you contact us, the better it is for both of us.
Rebooking: You can rebook or move your booking 4 weeks before your rental start date. After 4 weeks, please contact us and we will sort it out if possible.
Payment processing: Your personal and payment information will also be collected and stored by our third-party payment processor, Sirvoy and Stripe, when you place a booking.
Stripe is PCI DSS – Level 1 Service Provider certified, which means the most stringent level of security for bank and credit card transactions, so that you as a customer will be safe with your online payment. We will not store or process your credit/debit card and payment data, Stripe only allows us to debit your card.
Respect the villa and others: Please note that Villa Balea is situated in a residential area and it is important to me that my neighbours, often retired persons, can enjoy their everyday life without undue disturbance from my guests. The norm is common sense and respect. The rental does not include organising parties with loud music nor external persons.
You can pay by registrering a bank/credit card in your booking account. You can add your card details after you made a booking in “Review my booking“. We will then charge the given card.
If you prefer to pay by bank transfer, we will send the account number and receipt. It must be able to be paid to a Swedish bank account in Swedish SEK or Euro.
Minimum booking duration: Minimum 7 days, weekly, booking. Changeover Fridays, if we have not agreed otherwise (we adapt to your flights and other personal circumstances and requests). It is possible to make a booking for less than 7 days, please contact us first.